Frequently Asked Questions.

Got a question? We're here to answer. If you can't find what you're looking for feel free to contact us.

We take Visa, Mastercard American Express, PayPal, Google Pay, Apple Pay ad Shop Pay.

No, we are a purely online company. But you can send us an email if you’re having trouble with ordering.

No, we are a purely online company.

If you have already paid for your order we can’t cancel or change it. Please email us. For full T&C’s click here.

Product Questions

For all information on how to take care of Biroix Living Cookware see our Care and Use guide

While we recommend hand washing your Dutch Oven, you can use it in a dishwasher. However, over time the enamel will dull. This will not affect the function of the Dutch Oven.

We don’t recommend storing food in your Dutch Oven for long periods of time but yes, you can place an already cool Dutch Oven in the freezer.

Our Dutch Ovens can be used with electric/solid, gas, ceramic, halogen and induction. DO NOT put your Dutch Oven in a microwave oven.

If cared for properly your Dutch Oven can last a lifetime. We have a 2 year warranty for our Dutch Ovens. For full details click here.

Our Dutch Ovens are designed in New Zealand and manufactured in China.

Shipping and Returns

For all information regarding Shipping and Returns click here